Refund policy

🔁 Return & Refund Policy

At Shop Umaiza, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we offer a 7-day return & refund policy under the following terms:

📅 Return Timeframe

  • Products can be returned or exchanged within 7 days of receiving your order.

✅ Eligible for Return/Refund

  • The item must be unused, unworn, and in original condition

  • Original packaging must be intact

  • Return request must be made within 7 days

❌ Non-Eligible Cases

  • Items damaged due to customer misuse

  • Products showing signs of wear

  • Change of mind after 7 days

  • Customized or clearance items (if applicable)

💸 Refund Process

  • Once the returned item is received and inspected, your refund will be processed within 5–7 working days

  • Refunds are issued via bank transfer or store credit (as applicable)

📦 Return Shipping

  • Return shipping charges will be borne by the customer, unless the item received was damaged or incorrect.

📬 Contact Us

For return or refund requests, please contact us at:
📧 Email: shopumaizaofficial@gmail.com